ONEDocket.AI Terms and Conditions
‍
Last Updated: March 9, 2025

‍Please read these Terms and Conditions (“Terms”) carefully before using the ONEDocket.AI platform. By registering for or using ONEDocket.AI, you agree to be bound by these Terms.
1. Acceptance of Terms
These Terms constitute a legal agreement between you (either an individual or an entity you represent) and ONEDocket.AI (the “Company”). By accessing or using the ONEDocket.AI software-as-a-service platform and related services (collectively, the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy (incorporated herein by reference). If you do not agree with these Terms, you must not use the Service.
If you are accepting these Terms on behalf of a law firm or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, “you” and “your” will refer to the entity and its authorized users. You agree that these Terms are enforceable like any written contract signed by you.
We may update or modify these Terms from time to time. If we make material changes, we will provide notice to you by email or through the Service. Continued use of the Service after such changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and, if applicable, cancel your account.
2. Definitions
For purposes of these Terms, the following definitions apply: • “ONEDocket.AI” or “Company”: Refers to ONEDocket.AI, including any parent company, affiliates, and subsidiaries. ONEDocket.AI is a Delaware corporation that provides the Service. • “Service”: The ONEDocket.AI online platform, website, mobile applications, and all related software, tools, features, and services provided by the Company for AI-driven law firm case management. • “User”: Any individual or entity accessing or using the Service. This includes account owners as well as authorized personnel (such as employees or colleagues) who are invited to use the Service under an account. • “User Data”: Any data, information, documents, text, files, content, or other materials that you or your authorized users upload, store, or transmit through the Service (including case information, client data, messages, and attachments). • “Subscription”: The arrangement by which you pay for access to the Service (for example, on a monthly or annual plan or a usage-based fee structure), as further described in Section 5 (Fees and Payment).
3. User Eligibility and Responsibilities
3.1 Eligibility: You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by legal professionals (such as attorneys, law firms, or legal service organizations) and their authorized staff. By using the Service, you represent that you are a licensed attorney or legal professional in good standing or an employee or agent authorized to act on behalf of a licensed legal professional or firm. You are responsible for ensuring that all users under your account meet these eligibility requirements.
3.2 Professional Compliance: If you are a legal professional, you agree to use the Service in compliance with all laws, regulations, and ethical rules applicable to your practice and jurisdiction. This includes, without limitation, your obligations regarding: • Confidentiality and Privilege: You are solely responsible for maintaining the confidentiality of client information and attorney-client privileged material that you store on or transmit via the Service. You must ensure that using a cloud-based service like ONEDocket.AI is permitted under your professional responsibilities (for example, by obtaining client consent if required or using security features to protect sensitive data). • Unauthorized Practice of Law: The Service is a tool to assist you in managing cases and is not a substitute for your professional judgment. You agree not to rely on ONEDocket.AI as a provider of legal advice. All decisions and actions related to your legal practice (including how you interpret data or recommendations from any AI features) are your own responsibility. You will not use the Service to engage in any unauthorized practice of law or to provide legal services in a jurisdiction where you are not licensed.
• Accuracy of Information: You are responsible for the quality, integrity, and legality of the User Data you input into the Service. You must ensure that any information about your clients or cases is entered correctly and kept up-to-date. ONEDocket.AI is not responsible for verifying the accuracy of information you provide.
• Compliance with Court and Legal Deadlines: You are responsible for managing all case deadlines and filings. While the Service may provide calendaring features or reminders, you must independently ensure compliance with all court deadlines and procedural requirements. ONEDocket.AI does not assume responsibility for missed deadlines or filings.
‍
3.3 Acceptable Use: You agree to use ONEDocket.AI for lawful purposes and in accordance with these Terms. You shall not: • Use the Service in any manner that violates any applicable law or regulation, including privacy laws, intellectual property laws, spam/can-spam regulations, export control laws, or professional conduct rules.
• Upload, post, or transmit any content through the Service that is illegal, defamatory, harassing, obscene, abusive, invasive of another’s privacy, or that contains viruses, malware, or any harmful code.
• Attempt to gain unauthorized access to the Service or related systems or networks, or circumvent or disable any security or technical features of the Service.
• Permit any unauthorized person (including anyone outside your organization or not under your account) to access or use the Service with your credentials. Sharing accounts or login information beyond your authorized users is strictly prohibited. • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service, except to the limited extent that applicable law expressly permits despite this limitation.
• Copy, modify, create derivative works of, or publicly display any part of the Service or content provided by ONEDocket.AI (except for your own User Data) without our prior written consent.
• Use the Service to send unsolicited mass communications or unauthorized marketing (for example, mass email or SMS campaigns) to individuals without their appropriate consent. If the Service provides messaging capabilities (email or SMS) to communicate with clients or third parties, you must ensure that recipients have consented to such communications and that you comply with all applicable communication and advertising laws and regulations.

3.4 User Account Security: You are responsible for safeguarding the username, password, and any other credentials you use to access the Service. You must not share your login credentials and should use strong passwords and appropriate security measures. Notify us immediately at support@onedocket.ai if you suspect any unauthorized access to or use of your account. You are responsible for any activity conducted under your account (including actions taken by your invited users), whether or not authorized by you, until you notify ONEDocket.AI of a security breach and we have had a reasonable opportunity to act.
‍
3.5 Client Consent and Data Rights: If you upload personal data or sensitive information about any individual (such as clients, opposing parties, witnesses, or employees) to the Service, you represent and warrant that you have obtained all necessary consents or authorizations from those individuals as required by law to use and store their data on the Service. You are responsible for notifying your clients or relevant parties that you are using ONEDocket.AI as part of your practice management (to the extent such notice is required under laws like state bar rules or data privacy regulations). You shall not upload any data that you do not have the legal right to use, share, or distribute.
‍
4. Account Registration and Maintenance
To use ONEDocket.AI, you will be required to create an account and provide certain information:
• Registration Information: You agree to provide true, accurate, current, and complete information about yourself and/or your organization as prompted by the registration process (including your full name, business or firm name, professional title, valid business email address, and any other required contact information). You also agree to maintain and promptly update this information so it remains accurate and current. Creating an account using a fake identity or an email address that you are not authorized to use is a violation of these Terms.
• Account Levels and Authorized Users: The Service may allow you to add multiple authorized users under your account (for example, other attorneys or staff in your firm). In such cases, you as the account owner are responsible for managing permissions, ensuring each user abides by these Terms, and immediately removing or disabling access for any user who is no longer authorized (such as a former employee). Administrators of an account may have the ability to access, monitor, or export all data submitted under the account, including data of other users. It is your responsibility to inform your team of any such practices and obtain any necessary consents.
• Account Activity: You are responsible for all activity that occurs under your account. ONEDocket.AI cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements. You acknowledge that we may log off, terminate, or suspend sessions that are inactive for an extended period or take other actions to maintain the security of the Service.
• Notifications: We may send important notices to the contact information associated with your account (including legal notices or security alerts). It is your responsibility to keep your email and other contact information up to date and to monitor it. Notices will be deemed received by you when sent by us to the email or other contact provided, whether or not you actually read them.
‍
5. Fees and Payment Terms
Access to the Service is provided on a subscription or usage-fee basis, as specified in your order, contract, or plan selection when you sign up. You agree to pay all applicable fees for the Service, as described below, and to abide by the following payment terms:
• Subscription Plans: ONEDocket.AI may offer different subscription plans (for example, monthly or annual plans, or tiered plans based on number of users, cases, or features). The fees for each plan will be as stated on our website or in your ordering documents at the time you subscribe. Except as otherwise expressly provided in a separate written agreement or required by law, all fees are non-cancellable and non-refundable. This includes cases of unused Service period or downgrades before the end of a billing cycle.
• Billing Cycle and Auto-Renewal: Subscription fees are typically billed in advance on a recurring cycle (e.g., monthly or yearly), beginning on the date of your initial sign-up. For monthly subscriptions, you will be charged at the start of each month for that month’s access. For annual subscriptions, you will be charged at the start of the year for the entire upcoming year of access. UNLESS YOU CANCEL your subscription before the end of the current billing period, your subscription will automatically renew for another term of the same length, and you authorize ONEDocket.AI to charge the then-current subscription fee to your provided payment method on the renewal date. We will notify you of any fee changes for your plan in advance (see “Fee Changes” below).
• Payment Method: You must provide a valid payment method (such as a credit card or other accepted form of payment) when subscribing. By providing a payment method, you represent that you are authorized to use that payment method and you authorize us to charge that payment method for the total amount of your subscription fees (including any applicable taxes or late fees, as described). If your payment method on file is declined or fails, we may attempt to charge it again or ask you to provide an alternate method. If payment remains unsuccessful, we reserve the right to suspend or terminate your access to the Service for non-payment. •

‍Late Payments: If we do not receive payment by the due date, ONEDocket.AI reserves the right to charge interest on the past due amount at the rate of 1.5% per month (or the highest rate permitted by law, if lower), calculated from the date such payment was due until the date payment is received. You will be responsible for any costs of collection (including reasonable attorneys’ fees) for overdue amounts. We may also condition future subscription renewals on shorter payment terms or require other assurances to secure payment. • Taxes: All fees quoted are exclusive of taxes. You are responsible for paying any sales, use, value-added, withholding, or similar taxes or duties imposed by any jurisdiction (other than taxes on our income). We will invoice you for any applicable taxes as required by law, and you agree to pay such taxes if so invoiced. If you are exempt from certain taxes, you must provide us with valid tax-exemption documentation, and we reserve the right to determine if it is acceptable.
• Fee Changes: Our fees may change over time. We may increase subscription fees or introduce new fees for new features or usage, and will give you at least 30 days’ notice of any significant changes in pricing applicable to you. Notice may be provided via email or via an in-service notification. New fees or price changes will take effect at the start of your next billing cycle following the notice period. If you do not agree to a fee change, you must cancel your subscription before the new charges are applied. Continued use of the Service after the effective date of a fee change constitutes your agreement to the new fees.
• Upgrades and Downgrades: If you upgrade your subscription plan or add new services, any incremental fees may be charged at the time of upgrade or prorated for the remaining period in your billing cycle, as applicable. If you downgrade your plan (where permitted), the change will take effect from the next billing cycle and no retroactive credit or refund will be given for the current period. Downgrading may cause loss of access to certain features or capacity, and ONEDocket.AI will not be liable for such reduced functionality or any data loss associated with a downgrade (we will endeavor to warn you of potential impacts when you elect to downgrade).
• One-Time and Usage-Based Fees: In addition to subscription fees, certain features or services might incur one-time or usage-based charges. For example, the Service could offer optional add-ons like additional storage, AI document analysis beyond a free tier, e-discovery services, or SMS credits. Such fees will be disclosed to you when you elect to use those features. By using a feature that incurs additional charges, you agree to pay the associated fees. Usage-based fees (if any) may be billed in arrears (such as at the end of the month for the prior month’s usage).
• No Charge Services: Occasionally, ONEDocket.AI may offer free trials or free access to certain features (“Free Trial” or “Beta Features”). Such access is provided at our discretion and can be terminated or limited by us at any time. During a Free Trial, the provisions of these Terms still apply. We reserve the right to require you to convert to a paid subscription if you wish to continue using the Service after the free period ends. • Refunds: Except as expressly provided in these Terms or required by applicable law, no refunds or credits will be provided for subscription cancellations, downgrades, or unused periods. If you cancel a paid subscription, you will retain access until the end of the paid term, after which the cancellation will take effect and billing will stop. If we terminate your account without cause (and not due to your breach of these Terms), we will refund any prepaid fees covering the remaining portion of your subscription term on a pro rata basis.
‍
6. License Grant and Intellectual Property Rights
‍
6.1 Ownership of ONEDocket.AI Materials: All rights, title, and interest in and to the Service, including all software, code, algorithms, user interface designs, know-how, processes, trademarks (including “ONEDocket” and any ONEDocket.AI logos), service marks, trade names, inventions, copyrights, and other intellectual property (collectively, “Intellectual Property”), are and will remain the exclusive property of ONEDocket.AI and/or its licensors. These Terms do not grant you any ownership of Intellectual Property in the Service or any related content provided by the Company. The ONEDocket.AI name, brand, and all related product and service names are trademarks of the Company, and no right or license is granted to use them except as expressly provided in these Terms. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Service.
‍
6.2 License to Use the Service: Subject to your ongoing compliance with these Terms and payment of all applicable fees, ONEDocket.AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of your Subscription, solely for your internal business purposes in accordance with these Terms and any documentation we provide. This license is granted to you for the duration of your Subscription and will terminate when your access to the Service is terminated or your Subscription ends. Any software provided is licensed, not sold. You may not use the Service for the benefit of any third party other than users in your organization or your own clients as part of managing your cases. Any rights not expressly granted to you in these Terms are reserved by ONEDocket.AI.
‍
6.3 Restrictions: Except as explicitly permitted by the Service’s functionality or these Terms, you shall not: (a) rent, lease, sell, license, or resell the Service to any third party; (b) permit any third party to use your account or the Service (other than your authorized users within your organization); (c) copy or frame any part of the Service on any other website or service; or (d) use any robot, spider, crawler, scraper, or other automated means to access or extract data from the Service without our permission (except for standard search engine technologies). If you are developing any integration or application that interoperates with our Service via APIs or other means, you must do so in accordance with our developer guidelines (if provided) and not in any manner that excessively burdens or compromises our Service.
‍
6.4 User Data Ownership: You retain all rights to the User Data you upload into ONEDocket.AI. We do not claim ownership of your case files, documents, or other content that you provide. Subject to the terms of our Privacy Policy, you grant ONEDocket.AI a worldwide, royalty-free, non-exclusive license to host, copy, process, transmit, and display your User Data only as necessary to provide the Service to you and to otherwise fulfill our obligations under these Terms. For example, we may need to copy your data for backup purposes, transmit it over networks to allow you and your colleagues to access it, or process it through our AI algorithms to provide insights or organize information for you. We will not use your User Data except as authorized by you or this agreement.
‍
6.5 Data Aggregation and Anonymization: ONEDocket.AI may aggregate metadata or usage data (information like system performance, feature usage frequencies, etc.) arising from your use of the Service and combine it with data from other users in a manner that does not identify you or any individual. Such aggregated and anonymized data may be used by us to improve the Service, develop new features, or for other analytical purposes. We will not disclose any of your confidential case information or personal data in a way that could identify you, your firm, or any data subject, without your explicit consent.
‍
6.6 Feedback: If you submit suggestions, ideas, enhancement requests, or other feedback about the Service to ONEDocket.AI (“Feedback”), you agree that such Feedback is given voluntarily and we may freely use, disclose, reproduce, license, or otherwise distribute and exploit the Feedback as we see fit, without any obligation or compensation to you. Any improvements or enhancements resulting from Feedback are the sole property of ONEDocket.AI.
‍
7. Confidentiality and Privacy
‍
7.1 Mutual Confidentiality: During the course of using the Service, you and ONEDocket.AI may exchange confidential information. “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that, given the nature of the information or circumstances of disclosure, should reasonably be understood to be confidential. Your Confidential Information includes your User Data (to the extent it is not public or made public by you through use of the Service’s sharing features). ONEDocket.AI’s Confidential Information includes the Service software, documentation, pricing information, and any non-public technical or business information about our operations. Each party agrees to: (a) use the other party’s Confidential Information only for purposes consistent with these Terms; (b) not disclose it to any third party except as permitted herein; and (c) protect it with the same degree of care as it uses to protect its own confidential information of similar nature (but no less than a reasonable standard of care).
‍
7.2 Exceptions: Confidential Information does not include information that: (i) is or becomes publicly available without breach of these Terms; (ii) was known by the receiving party before disclosure by the disclosing party, without an obligation of confidentiality; (iii) is lawfully received from a third party who obtained it without restriction; or (iv) was independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information. Either party may disclose Confidential Information to the extent required by law or court order, provided that (if legally permissible) the receiving party gives prompt notice to the disclosing party to enable an opportunity to seek a protective order or otherwise prevent or limit the disclosure.
‍
7.3 Privacy Policy: You acknowledge that you have read and understood ONEDocket.AI’s Privacy Policy, which governs how we collect, use, and protect personal information. The Privacy Policy is incorporated into these Terms by reference. We will maintain appropriate administrative, physical, and technical safeguards to protect the security, confidentiality, and integrity of your personal data stored in the Service, as described in our Privacy Policy and any Security Policy we may publish. However, you understand that no data transmission over the internet or storage system can be guaranteed 100% secure. Accordingly, you acknowledge that you provide User Data at your own risk, and ONEDocket.AI will not be liable for any unauthorized access, use, corruption, or loss of User Data, except to the extent caused by our breach of these Terms or our gross negligence.
‍
7.4 Data Security Measures: ONEDocket.AI implements industry-standard security measures (such as encryption in transit, encryption at rest, network firewalls, and regular security audits) to protect your data. We also offer features like access controls and user permissions to help you safeguard information internally. You are responsible for utilizing the security features available (for example, using two-factor authentication if provided, and properly configuring user access levels). You also agree to cooperate with ONEDocket.AI’s reasonable security guidelines or requests, such as promptly installing updates or patches to the software, to ensure ongoing security.
‍
7.5 Data Backup: We perform regular backups of the data stored on our systems to help prevent data loss. In the event of any system failure or data loss, we will attempt to restore from the latest available backup. However, we do not guarantee that any lost data can be recovered or that backups will be free from error. We recommend that you maintain your own backups of important data (for example, exporting critical documents or data periodically) as an additional safeguard. ONEDocket.AI is not liable for any accidental deletion or corruption of data, except to the extent provided in Section 12 (Limitation of Liability).
‍
8. SMS and Mobile Messaging Terms and Conditions
ONEDocket.AI may offer an SMS (text messaging) program to provide you with account notifications, updates, or marketing messages on your mobile device. The following terms apply to our SMS/mobile messaging service, in addition to the general provisions of these Terms:
1. Program Description: By providing your mobile phone number and opting-in to our SMS program, you consent to receive SMS and MMS text messages from ONEDocket.AI. Messages may include account alerts (e.g., login verification codes, system notifications, password reset links), case updates or reminders (e.g., upcoming court dates or task reminders), and occasional promotional or marketing messages about our Service (e.g., new feature announcements, special offers). The content and frequency of messages will vary based on your interactions with the Service and your preferences. Your consent to receive marketing text messages is not a condition of purchasing any goods or services (providing a phone number is optional for marketing texts).
2. Message Frequency: The number of messages you receive will depend on the program and your usage. For example, if you enable two-factor authentication via SMS, you may receive a message each time you log in. If you sign up for marketing alerts, you might receive a few promotional messages per month. Message frequency may vary. We strive to keep messaging relevant and not excessive.
3. Opt-Out: You can cancel the SMS service at any time. To stop receiving text messages, reply to any ONEDocket.AI text with the word “STOP” (or follow any other opt-out instructions provided in our message). After texting “STOP,” we will send you a confirmation SMS to let you know you have been unsubscribed. Once this is done, you will no longer receive SMS messages from us (aside from that confirmation). If you use multiple SMS programs (for example, one for alerts and one for marketing), opting out of one may opt you out of all ONEDocket.AI SMS communications, so if you wish to continue receiving certain texts, please contact support for assistance. If you want to re-subscribe in the future, you may need to opt-in again through your account settings or by other provided means.
4. Help and Support: If you are experiencing issues with the SMS program or have questions, you can reply with the keyword HELP to any ONEDocket.AI text message. We will respond with instructions on how to receive assistance. Alternatively, you can contact our support team directly for help: for example, email us at support@onedocket.ai or call our support line (if a number is provided in the future). We will be happy to assist you with any concerns regarding the messaging service.
5. Carrier and Service Fees: ONEDocket.AI does not charge you for receiving SMS messages; however, message and data rates may apply from your mobile carrier. You are responsible for any fees charged by your telephone or mobile service provider for participating in our SMS program (such as text messaging fees or data charges). Please consult your wireless service plan and provider for details about costs. ONEDocket.AI is not responsible for any such charges.
6. Carrier Liability: You acknowledge that wireless carriers (such as AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages. Delivery of SMS messages may be influenced by factors beyond our control, including your cell coverage, your carrier’s network, and device conditions. We cannot guarantee that you will receive every message promptly or at all. ONEDocket.AI is not liable for any delays or failures in the receipt of SMS messages.
7. Privacy for SMS: We will handle any personal information we collect or use in connection with the SMS program (such as your mobile number and the content of messages) in accordance with our Privacy Policy. We will not share or use your mobile number for purposes other than sending you ONEDocket.AI communications as described, maintaining our services, or as required by law. Please be aware that messages sent via SMS may not be encrypted, so do not include sensitive personal or case information in any SMS you send to us. If you have concerns about privacy or wish to learn more about how we protect your data, please review our Privacy Policy or contact us.
By opting into ONEDocket.AI’s SMS program, you affirm that you are the authorized user of the mobile device and number provided and that you are responsible for any charges incurred. You also agree to notify us if your mobile number changes or is deactivated, to prevent messages from going to someone who may acquire your old number. We reserve the right to terminate the SMS service, or your participation in it, at any time for any reason (such as suspected unauthorized use or technical issues), with or without notice.
‍
9. Disclaimers
‍
9.1 No Legal Advice or Attorney-Client Relationship:
‍
‍ONEDocket.AI is not a law firm and does not provide legal advice. While the Service is designed to assist legal professionals with case management and may include AI-driven insights or document drafting tools, any information or output from the Service is for informational and organizational purposes only. Nothing in the Service is intended to constitute legal advice or form an attorney-client relationship between you (or your clients) and ONEDocket.AI. You are solely responsible for reviewing any outputs (including AI-generated content) and for applying your own professional judgment before taking action. If you have specific legal questions, you should consult an attorney (which, if you are an attorney using our Service, means you should rely on your own expertise or that of a qualified colleague as appropriate). ONEDocket.AI disclaims any liability for actions you take based on information provided through the Service.
‍
9.2 General Disclaimer of Warranties: Your use of the Service is at your own risk. To the fullest extent permitted by law, the Service (including all content, functions, and information provided through it) is provided “AS IS” and “AS AVAILABLE”, without any warranty of any kind. ONEDocket.AI and its affiliates, suppliers, and partners expressly disclaim all warranties and representations, express or implied, including without limitation:
• Implied Warranties: any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranties arising out of course of dealing or usage of trade. We make no warranty that the Service will meet your specific requirements or achieve any particular results.
• Uptime and Accuracy: ONEDocket.AI does not warrant that the Service will be uninterrupted, timely, secure, or error-free. We do not guarantee the accuracy or reliability of any output or information obtained through the Service (including any data analysis or AI-generated content). You acknowledge that information (such as court rules, dates, or legal citations) may not always be up-to-date or correct, and you should verify critical information through official sources.
• Security: While we strive to protect your account and data, we make no guarantee that the Service will be free from viruses, malware, or other harmful components, or that security vulnerabilities will be immediately corrected. You are responsible for implementing precautions to protect your own systems and data from exposure to harmful elements.
• Third-Party Services: The Service may integrate or interoperate with third-party services (for example, calendar systems, email, cloud storage, or messaging gateways). ONEDocket.AI is not responsible for any downtime, errors, or data loss caused by those third-party services, nor do we warrant anything about those services. Any third-party content or services made accessible via ONEDocket.AI are provided “as is” without warranties of any kind, and your use of them may be subject to the third party’s terms.
No information or advice (legal, technical, or otherwise) obtained by you from ONEDocket.AI or through the Service shall create any warranty not expressly stated in these Terms. Because some jurisdictions do not allow the disclaimer of certain warranties, some of the above disclaimers may not apply to you. In that event, such warranties are disclaimed to the maximum extent permitted by applicable law.
10. Limitation of Liability
To the fullest extent permitted by law, in no event will ONEDocket.AI or its officers, directors, employees, agents, affiliates, or licensors be liable to you or any third party for:** • Any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Service, regardless of the theory of liability (contract, tort, negligence, strict liability, statutory or otherwise), even if we have been advised of the possibility of such damages. • Any direct damages beyond the amount you paid to ONEDocket.AI for the Service in the twelve (12) months immediately preceding the event giving rise to the claim (or USD $500, if you have not paid any amounts in that period), whichever is greater. This limitation of liability is cumulative and not per-incident; multiple claims will not expand this cap.
ONEDocket.AI’s total liability for any claim arising from or related to the Service or these Terms shall not exceed the limits described above, and you acknowledge that this limitation of liability is an essential part of these Terms and that without it, the pricing and provision of services would be different.
Certain jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitation may not apply to you. In such cases, ONEDocket.AI’s liability will be limited to the greatest extent permitted by law.
10.1 Release: To the extent permissible by applicable law, you hereby release ONEDocket.AI and its affiliates from any and all liability or obligations not expressly stated in these Terms. If you are a California resident, you waive California Civil Code §1542 (which says: “A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known, would have materially affected his or her settlement with the debtor or released party.”) and any similar law in any jurisdiction.
10.2 Basis of Bargain: You agree that the disclaimers and limitations of liability in these Terms are a fair allocation of risk and an essential basis for our ability to provide the Service to you at the given price levels. You understand that ONEDocket.AI is not willing to enter into this agreement or provide the Service to you without these disclaimers and limitations.
‍
11. Indemnification
You agree to defend, indemnify, and hold harmless ONEDocket.AI, its parent, affiliates, and their respective officers, directors, employees, agents, and representatives (the “Indemnified Parties”) from and against any and all third-party claims, demands, suits, or proceedings, and all related liabilities, damages, judgments, settlements, penalties, fines, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Service (including any actions taken by your authorized users); (b) your violation of these Terms or of any law or regulation; (c) your infringement or misappropriation of any intellectual property or other rights of any third party through the use of the Service or through the upload or use of any User Data; or (d) any fraud, gross negligence, or willful misconduct by you or under your account.
ONEDocket.AI reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claim. You may not settle any such claim in a manner that involves an admission of liability of an Indemnified Party or imposes any obligation on an Indemnified Party without our prior written consent. We will use reasonable efforts to notify you of any claim subject to indemnification as soon as we become aware of it.
‍
12. Term and Termination
12.1 Term: These Terms are effective from the moment you first accept them (for example, by creating an account or using the Service) and will remain in effect until terminated as provided herein. Each Subscription plan has a billing term (e.g., monthly or yearly) which will automatically renew as described in Section 5 unless cancelled.
‍
12.2 Termination by You: You may terminate your account or Subscription at any time by providing notice to ONEDocket.AI (for instance, through an account settings cancellation feature, or by contacting support). If you terminate a paid Subscription, the termination will take effect at the end of your current paid term, unless otherwise agreed by ONEDocket.AI. You will not receive a refund for the remaining period of a prepaid Subscription except in cases of our material breach of these Terms or as required by law. If you simply stop using the Service without explicitly canceling, your account may remain active and continue to incur charges until you properly cancel or we determine that it should be closed.
‍
12.3 Termination or Suspension by ONEDocket.AI: We may suspend or terminate your access to the Service (or terminate these Terms with respect to you) under the following circumstances:
• For Cause: ONEDocket.AI may immediately suspend or terminate your account if we determine that: (a) you have materially breached any provision of these Terms (including failure to pay fees on time) and have not cured such breach within 10 days of notice from us (if curable); (b) you have violated an applicable law or regulation or your use of the Service is causing legal liability or risk to us or other users; (c) you are using the Service in a manner that could cause harm or disruption to the Service, other users, or third parties (for example, by hacking attempts, distributing malware, scraping data, etc.); or (d) your conduct is otherwise in material conflict with the spirit of these Terms (such as engaging in fraudulent activities or misrepresentations). In the event of suspension or termination for cause, we will attempt to provide you with notice and an opportunity to remedy when practicable, but we reserve the right to act immediately if necessary to protect the Service or others.
• Without Cause: ONEDocket.AI may also terminate your Subscription or account for convenience (without any specific breach by you) by providing at least 30 days’ advance written notice. If we terminate without cause and you have a prepaid Subscription, we will refund you any unused portion of prepaid fees calculated from the termination date to the end of the term. Suspension of the Service for technical maintenance or updates does not count as termination and is addressed separately (e.g., scheduled downtime notifications).
‍
12.4 Effect of Termination: Upon termination or expiration of your account for any reason:
• Ceasing Use: Your rights to access and use the Service will immediately cease, and you must stop using the Service. Any licenses granted to you under these Terms will end. You agree to destroy any downloaded materials from the Service (if any) and to delete any ONEDocket.AI confidential information you possess.
• Data Access and Portability: We understand the importance of your case data. For a period of 30 days after termination (the “Retention Period”), you will have the ability to request an export or download of your User Data stored in the Service. We may provide self-service export tools or, at our discretion, provide you with a data export (potentially in a standard format such as PDF, CSV, or JSON) upon your written request. Any assistance with data migration beyond a standard export may be offered at our standard consulting rates. If you require your data to be deleted sooner, you can specifically request that as well (subject to any legal holds or obligations we have).
• Deletion of Data: After the Retention Period (or sooner, if you instruct us to delete and such deletion is permissible by law), ONEDocket.AI will delete or anonymize your User Data in our production systems. It may not be possible to immediately remove all residual copies of data from our backup systems or archives, but such copies will be overwritten or purged in the ordinary course of our data management processes. We are not obligated to retain your data after the Retention Period, so please ensure you have retrieved necessary information prior to that time.
• Surviving Provisions: The termination of your account will not affect any rights or obligations that by their nature should survive, including, without limitation, rights of action for prior breach, payment obligations accrued up to termination, and provisions of these Terms relating to intellectual property ownership, confidentiality, disclaimers, limitations of liability, indemnification, governing law, dispute resolution, and any other provisions which are stated to or which inherently survive termination.
‍
12.5 Downtime and Service Availability: We strive to keep the Service available 24/7, but we may need to suspend access occasionally for maintenance, updates, or emergency repairs. We will endeavor to schedule maintenance during low-usage times and provide advance notice for any scheduled downtime. However, in emergencies (e.g., security threats), we may not be able to give notice. Any downtime or suspension of the Service for these reasons is not a breach of these Terms. We are not liable to you for any inconvenience or loss incurred due to planned or unplanned Service outages, but if a significant unavailability occurs, please contact us as we may, in our discretion, offer prorated credits or other remedies where appropriate.
‍
13. Governing Law and Dispute Resolution
‍
13.1 Governing Law: These Terms and any dispute arising out of or relating to these Terms or the use of the Service will be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. Notwithstanding the foregoing, if you are a U.S. federal or state government entity, this Section shall not apply to the extent it is inconsistent with statutory law.
‍
13.2 Arbitration Agreement: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved by good-faith negotiation shall be settled by binding arbitration. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules, if applicable based on the nature of the user), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction. The arbitration will take place in Delaware (or another location mutually agreed upon in writing by you and ONEDocket.AI, or via videoconference/telephonically if in-person hearing is not required). The language of arbitration shall be English. Each party is responsible for its own attorneys’ fees and costs, except as otherwise provided by law or by AAA rules (for example, certain consumer users may be entitled to reasonable attorneys’ fees if they prevail in arbitration, as provided by statute).
‍
13.3 Waiver of Jury Trial and Class Actions: You and ONEDocket.AI each waive any constitutional and statutory rights to go to court and have a trial in front of a judge or jury. You and ONEDocket.AI also waive the right to bring or participate in class action or class arbitration against the other. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action. The arbitrator shall not consolidate the claims of multiple parties. If this class action waiver is found unenforceable, then the entirety of the arbitration agreement in Section 13.2 shall be null and void, and the dispute must be brought in state or federal court in Delaware, as set forth in Section 13.4.
‍
13.4 Exception – Small Claims or Injunctive Relief: Notwithstanding the above arbitration requirement, either party may bring an individual action in a small claims court of competent jurisdiction for disputes that qualify within that court’s jurisdictional limits. Additionally, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information (for example, you may seek a court order to prevent misuse of your data, or we may seek an order to stop unauthorized use of our software or trademarks). Such actions shall not be deemed incompatible with the agreement to arbitrate or a waiver of that right.
‍
13.5 Jurisdiction and Venue: In the event that the arbitration agreement in Section 13.2 is found not to apply to you or a particular claim or dispute (for example, if a court of law rules that it is unenforceable or inapplicable), then you agree that any judicial proceeding (other than small claims actions as noted above) will be brought in the state or federal courts located in the State of Delaware. Both you and ONEDocket.AI consent to venue and personal jurisdiction there, and waive any objection on the grounds of forum non conveniens or lack of personal jurisdiction. You also waive any right to a jury trial in such proceeding.
‍
13.6 Time Limits: To the extent permitted by law, any dispute or claim arising out of or relating to the Service or these Terms must be filed within one (1) year after the date on which the basis for the claim first arose. If a claim is not filed within that time, it is permanently barred. This section does not apply to claims by ONEDocket.AI for unpaid fees or misuse of intellectual property, which may be brought within the applicable statutory period under Delaware law.
‍
14. Miscellaneous Provisions
‍
14.1 Entire Agreement: These Terms (together with any Order Form, Subscription Agreement, or other written agreement you have entered into with us, and any documents incorporated by reference such as the Privacy Policy and any applicable Service Level Agreement or Business Associate Agreement) constitute the entire agreement between you and ONEDocket.AI regarding the Service and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter. In the event of a conflict between these Terms and any signed written agreement between you and ONEDocket.AI, the signed agreement will prevail to the extent of the conflict.
‍
14.2 Amendments: Except as provided in Section 1 (Acceptance of Terms) regarding updates by ONEDocket.AI, any amendment or modification to these Terms must be in writing and signed by an authorized representative of both parties. The failure of ONEDocket.AI to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by ONEDocket.AI.
‍
14.3 Severability: If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. The parties shall negotiate in good faith a valid, legal, and enforceable substitute provision which most nearly reflects the original intent of the unenforceable provision.
‍
14.4 Assignment: You may not assign or transfer any of your rights or obligations under these Terms, whether by operation of law or otherwise, without ONEDocket.AI’s prior written consent. Any attempt by you to assign these Terms without consent will be null. ONEDocket.AI may freely assign or transfer these Terms (in whole or in part) to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
‍
14.5 Relationship of the Parties: Nothing in these Terms shall be construed to create a partnership, joint venture, employer-employee, or agency relationship between you and ONEDocket.AI. You are an independent party. Neither party has any authority to bind the other or to incur any obligation on the other’s behalf.
‍
14.6 No Third-Party Beneficiaries: These Terms are intended for the sole and exclusive benefit of the signatories and are not intended to benefit any third party. No third party may claim any rights under these Terms.
‍
14.7 Force Majeure: ONEDocket.AI shall not be liable for any delay or failure in performance due to events outside of our reasonable control, including without limitation acts of God, natural disasters, pandemics, government actions, terrorism, civil disturbances, internet or telecommunications failures, power outages, labor disputes, or other events of a magnitude or type for which precautions are not generally taken in the industry. In such an event, we will use reasonable efforts to resume performance as soon as practicable.
‍
14.8 Notices: We may provide you with legal notices or communications about the Service (such as notices of updates, suspension, or termination) electronically, including: (a) via email to the email address associated with your account, or (b) by posting on our website or within the Service. Such notice will be deemed given 24 hours after the email is sent or notice is posted. You are responsible for ensuring that your email address on file is current and that you check the Service for postings of notices. If you need to give notice to us, you must do so in writing via email to legal@onedocket.ai or via certified mail to our physical address (if provided on our website). Notices to ONEDocket.AI are deemed given when received by us.
‍
14.9 Headings and Interpretation: Section headings in these Terms are for convenience only and have no legal effect. Words in the singular include the plural and vice versa. The words “including” and “include” mean “including, but not limited to,” and similar phrases. These Terms will not be construed in favor of or against one party by reason of authorship.
‍
14.10 Contact Information: If you have any questions about these Terms, or wish to contact ONEDocket.AI for any reason, please reach out to us at:

‍ONEDocket.AI – Legal Department
‍Email: legal@onedocket.ai
Address: 1350 Columbia St San Diego CA 92101
‍
By using the ONEDocket.AI Service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
‍
Thank you for trusting ONEDocket.AI to assist with your law firm case management needs. We are committed to providing you with a secure and efficient platform and appreciate your adherence to these Terms to help us maintain a professional and compliant service.